Question 1

What is Loopia?

Accepted Answer

Loopia is the app for all your products. With the app we enable you to easily manage your products and offer you services in the future that will extend and intensify the useful life.   With today's functionality, you can store all your devices in the app. For electronic devices we offer you the product scan or the text search. We will expand this function for other product categories. You can already add other products manually.   If a device is saved in the app, you can add the warranty certificate and the most important information.   For your products we will add services step by step. Great services are already being developed with our partners for this year – stay tuned!

Question 2

Is Loopia free?

Accepted Answer

Yes, Loopia is free to use for all users.

Question 3

What products can I add in Loopia?

Accepted Answer

Loopia has space for all your products. At the beginning you will mainly find electronic devices using the scan function and text search. However, we are gradually expanding our database with other products such as sports or travel items. If you already want to save other products as electrical appliances, you can simply add them manually.

Question 4

What advantages do I have if I record my products on Loopia?

Accepted Answer

✔️ All products in one place You can find all your products in the Loopia app in the future! Simply scan products and they are digitally organized for a perfect overview.  ✔️ No more filling drawers with warranty documents Whether receipts or email attachments, you can use Loopia as a guarantee app and easily save all your receipts. With one click you know whether you still have a guarantee for a certain product and where you bought it.  ✔️ The most important information at a glance Do you now have the KitchenAid M175 or KitchenAid M3311? And do you need a replacement LaserJet Pro or LaserJet Enterprise printer? With Loopia there are no more guessing games, you always know which devices you own.   ✔️ This is just the beginning!  Step by step we expand our services for you and your products. Repair, resell, share and much more. Loopia becomes the all-in-one solution for all your devices. In this way, we not only make handling your products easier, but also more sustainable - in the spirit of the circular economy. Bring your products into the Loopia app and revolutionize the handling of our consumer goods with us

Question 5

Is a digital warranty receipt just as valid as a paper warranty receipt?

Accepted Answer

Yes, there is no formal requirement for receipts under Swiss law. So you can store and show your warranty receipts digitally and throw all those annoying receipts in the bin. In this article you will find more information about it.

Question 6

How does Loopia contribute to the environment?

Accepted Answer

The manufacture of products is energy and raw material intensive. Around 60% of the total environmental impact of the Swiss electrical appliance trade occurs in the supply chain, i.e. in production, transport and disposal. The remaining 40% falls on the usage phase. With smartphones, the situation is even more extreme: 98% of the environmental impact is caused by production and disposal. It is therefore crucial that we use our electrical appliances and other products for as long as possible.  With Loopia, we are creating a more sustainable world in which fewer new things are consumed and existing things are valued more. Devices should not be seen as disposable products, but as durable goods that can be repaired, shared, resold and recycled. In this way, we are all making a contribution towards the circular economy, in which product and raw material cycles are closed as far as possible.

Question 7

What else can I expect from Loopia?

Accepted Answer

We have great ideas and are far from there! Step by step, we are developing Loopia further and adding to our services. Repair, resell, share and much more. With Loopia we develop the all-in-one solution for your products. If you want to be kept up to date about our latest projects, follow us on our social media channels and subscribe to our newsletter!

Question 8

Will the app also be available for Android in the future?

Accepted Answer

The app is currently available for iOS. In autumn 2022 you will also be able to enjoy the Loopia app as an Android user. Join our Android waiting list and we'll let you know when the app is ready for Android.

Question 9

How do I install the app?

Accepted Answer

If you have an Apple smartphone, you can simply download the Loopia app from the App Store.  Android users can find the beta app in the Play Store. The Loopia app will be released for Android in fall 2022. As soon as the app is available, we will be happy to inform you about it! Simply register on our Android waiting list.

Question 10

How do I create an account on Loopia?

Accepted Answer

You can log in with your email address or conveniently with your Apple or Google account.

Question 11

How do I add new products to my wallet?

Accepted Answer

We offer you three options:   Scan function  Scan your product with the Loopia app. Once the product has been recognized, you can select the specific device from the suggestions. This function is currently available for all your electronic devices and is constantly being expanded.   Text Search  You can also easily add your products via text search. Here, too, electronic devices in particular can be found at the beginning.  Add manually  If the image and text search in our database does not return any hits, you can add the product manually.

Question 12

What do I do if the app has technical problems?

Accepted Answer

A simple but often effective suggestion: close the app and start it again. It does not work? Then uninstall and reinstall the app.  If none of this helps, get in touch with us! We will help you via support@getloopia.ch gladly further.

Question 13

I can't sign in with my Google account.

Accepted Answer

To log in with your Google account, a pop-up will open in which you can enter your account information. Make sure your browser allows pop-ups. To do this, you must either adjust the settings of your browser or, if you use a pop-up blocker, deactivate it for using Loopia.

Question 14

Where is my data stored?

Accepted Answer

Your data is stored at AWS in accordance with the highest data protection standards. The servers are located in Germany, which has one of the most restrictive data protection laws.  You can find more about this in our Privacy Policy.

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