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Data protection



Thingsy AG ("Thingsy") respects the protection of your personal data. In this data protection notice, we inform you which personal data is collected from you when you use our Loopia app ("Loopia App") and our website ("Website"), how we use your personal data use and share and how your personal information is protected. This data protection notice is for your information. If we need your consent for the collection and processing of your data, we will explicitly ask you for this apart from this data protection notice.  

Responsible in the sense of data protection law  


Thingsy AG 
Technoparkstrasse 1 
CH-8005 Zurich


Contact person: Philipp Glauser


If you have any questions about this data protection notice, you can contact us at any time by e-mail ( datenschutz@ getloopia .ch ).  

What is the Loopia App and how can I use the Loopia App?  


The Loopia App is a digital wallet ("Wallet") that allows you to store warranty receipts and information about your products. You can enter products in the Loopia app and obtain various related services. The Loopia app wants to help you extend the life of your products in terms of sustainability. You get support for repairing, reselling, sharing, donating and recycling your products in the app.  

When does Thingsy collect personal data about me?  


We collect personal information about you when you: 

  • download and use our App; 

  • Register in our app in order to be able to use additional app functions (e.g. support in the repair process); 

  • visit our website and/or register for our app via our website or subscribe to the newsletter; 

  • send us any other questions.  

What personal data does Thingsy collect about me and why?  


Data collection and processing in connection with the Loopia app  


(a) Download and general use of the Loopia App 

If you choose and download our Loopia app, we collect and process the following personal data from you: 

  • Information on the smartphone used and the Internet connection used, such as device ID (“device token”) and IP addresses 

  • Advertising ID (e.g. IDFA, Google Advertising ID) 

  • Products, services and offers that interest you and/or that you have added to your wallet; 

  • country and language.  


(b) Registration and use of extended functions in the Loopia App 

If you register in our app and use the extended functions available with it, we collect and process the following personal data: 

  • Information on the smartphone used and the Internet connection used, such as device ID (“device token”) and IP addresses 

  • Information about the user account, ie user name, user ID and - in encrypted form - the password for your user account, title, first name, last name, address and your user settings in the app; 

  • E-mail address; 

  • photo (optional); 

  • Products. Services and offers that interest you and/or that you have added to your wallet; 

  • country and language.  

Data collection and processing in connection with our website  

(a) Data that is automatically collected and stored when you visit our website 

Every time you visit our website, data is automatically collected and stored, which is transmitted by your browser. These are stored in the log files of the server. This concerns the following data: 

  • Information about the browser type and browser version used; 

  • User's operating system; 

  • Internet service provider and IP address of the user; 

  • Date and time of the call. 

We do not assign this data to specific users, but store it separately from other personal data.  

What do we do with your personal data?  


We use the aforementioned data exclusively for the following purposes: 

  • Providing, maintaining and protecting our app and our website; 

  • improving our app and website based on usage habits; 

  • enabling the use of certain services in our app and on our website; 

  • For analysis and performance purposes, to continuously improve our app for you; 

  • to inform you as a registered user of our app via e-mail about trends and to keep you up to date on news of our app. You can unsubscribe from such information and object to receiving these emails at any time by emailing us at datenschutz@ getloopia .ch

  • to show you suitable offers and services that match your interests or to show you service providers that are in your area; 

  • to answer your questions.

Legal basis for data processing  


The legal basis for collecting and processing the data described above will depend on the personal data concerned and the specific context in which we collect it.  

We process personal data that you make available to us when you use our app for the purpose of fulfilling our contractual obligations and on the basis of our legitimate interest, e.g. for the purpose of direct marketing or for the purpose of analyzing user behavior in order to make our app more user-friendly and to optimize it. In individual cases we process your personal data on the basis of your consent, for example if you want to order a repair or resale service.  

The processing of data that is automatically collected as part of your use of our website is based on our legitimate interest, e.g. to understand how our website is used in order to be able to improve our offer on our website.  

If you have any questions about the legal basis for the collection and use of your personal data or require further information, please contact datenschutz@ getloopia .ch at any time.  


Who does Thingsy share my personal information with?  


We pass on your personal data to the following third parties:  


To our service providers who process personal data on our behalf to the following

process purposes  


So that we can offer and make our app and our app functions available to you in accordance with the aforementioned purposes and to better understand your interests and to optimize our offer in our app and on our website, we have the support of other service providers who are in our order to process your personal data.  

Some service providers use cookies or similar tracking technologies to provide you with advertising or other content based on your browsing activities and interests. You can object to the use of cookies or other tracking technologies by managing your browser settings. Please refer to the technical information of your browser or mobile device for instructions on deleting and disabling cookies and other tracking/recording tools.  


To our partner companies


If you want to use specific services and functionalities in our app that are available to you, which require your personal data to be passed on to our partners and we need your consent for this processing of your personal data, we will explicitly ask you to give this consent apart from this data protection notice request.  


To competent enforcement authorities, supervisory authorities, government agencies, courts or other third parties,  


when disclosure is required (i) as required by applicable law or regulation, (ii) to exercise, protect or defend our rights, or (iii) to protect your essential

interests or vital interests of another person.  




When you use our website, we store certain information on your computer's hard drive using so-called cookies (small text or image files). Cookies allow us to adapt the website to your interests and needs. For example, a cookie may contain information about the pages you have visited, which allows us to customize the website the next time you visit. Cookies do not give us access to other areas of your computer.  

You can prevent cookies from being saved on your hard drive by deactivating the saving of cookies in your browser settings. Alternatively, you can disable third-party cookies in your browser. This can limit the functionality of our offers.  

Google Analytics  

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the Google Analytics cookie about your use of the website is usually transmitted to a Google server in the USA and stored there.  

Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage.  

The IP address transmitted by your browser as part of Google Analytics is not linked to any other data stored by Google. You can prevent the collection of data generated by the Google Analytics cookie relating to your use of the website (including your IP address) and the processing of this data by Google by using the browser plug-in available under the following link download and install:   

You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie will be set to prevent future collection of your data when you visit this website: Disable Google Analytics  

You can find more information on the terms of use and data protection at or at .  



Our app uses the Smartlook analysis service from sro, Milady

Horakove 13, 602 00 Brno, Czech Republic.  

Smartlook records movements on the viewed apps in so-called heat maps. This allows us to see where users click and how far they scroll. This allows us to make our app better and more customer-friendly.  

For this purpose, information about the app called up, the date and time when individual pages were called up and technical information in the form of screen resolution, operating system, browser type and device type as well as the country and city from which the app was called up are collected. The IP address or form details of the users are not used for this purpose.  

You can find Smartlook's privacy policy here.  


Hubspot CRM  

We also use the integrated software solution Hubspot CRM on our website. To do this, Hubspot uses cookies, a small text file that is stored on your computer when you visit our website in order to be able to recognize you on subsequent visits. Hubspot is a software company from the USA with a branch in Ireland (2nd Floor 30 North Wall Quay, Dublin 1, Ireland).  

More information about HubSpot's privacy policy can be found here .  

You can find more information from HubSpot regarding the EU data protection regulations here .  

You can find more information about the cookies used by HubSpot here and here .  

If you generally do not want Hubspot to collect data, you can prevent the storage of cookies at any time using your browser settings.  


The website uses the services of MailChimp to send newsletters. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.  

MailChimp is a service with which, among other things, the sending of newsletters can be organized and analyzed. If you enter data for the purpose of subscribing to the newsletter (e.g. e-mail address), this will be stored on the MailChimp servers in the USA.  

MailChimp is certified according to the "EU-US Privacy Shield". The "Privacy Shield" is an agreement between the European Union (EU) and the USA, which is intended to ensure compliance with European data protection standards in the USA.  

With the help of MailChimp we can analyze our newsletter campaigns. When you open an email sent with MailChimp, a file contained in the email (so-called web beacon) connects to the MailChimp servers in the USA. In this way it can be determined whether a newsletter message has been opened and which links have been clicked on. Technical information is also recorded (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyzes can be used to better adapt future newsletters to the interests of the recipients.  

If you do not want an analysis by MailChimp, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. You can also unsubscribe from the newsletter directly on the website.  

The data processing takes place on the basis of your consent (Art. 6 Para. 1 lit. a DSGVO). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.  

The data you have stored with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted both from our servers and from the servers of MailChimp after you have canceled the newsletter. Data stored by us for other purposes (e.g. e-mail addresses for the members' area) remain unaffected.  

For more information, see MailChimp's privacy policy at: .  

Data retention, duration of storage  

We store your personal data for as long as is necessary for the purpose for which your personal data was collected and processed (e.g. as long as you use the app and are a registered user or to answer a question you have asked by email to answer).  

When we no longer have a legitimate business need to process your personal information, we will delete your personal information. Statutory retention requirements remain unaffected.  

Your rights  

If you would like information about your personal data, access your personal data, correct, update or delete it, you can contact us at any time via datenschutz@ getloopia .ch 

In addition, if you are a resident of the European Union, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. You can also exercise these rights by contacting us at datenschutz@ getloopia .ch .  

You have the right at any time to opt-out of receiving promotional communications that we send you. You can unsubscribe at any time by notifying us accordingly. To reject other forms of advertising (e.g. by post), please contact us at datenschutz@ getloopia .ch .  

You can also revoke your consent at any time if we collect and process your personal data with your consent. Withdrawing your consent will not affect the lawfulness of any processing of your personal information that we conducted prior to withdrawing your consent, nor will it affect processing of your personal information that we conducted based on a legitimate interest that does not require consent.  

You have the right to complain to a data protection authority about the collection and use of your personal data. For more information, please contact your local data protection authority. (Contact details of the data protection authorities in the European Economic Area, in Switzerland and in some non-European countries (including the USA and Canada) can be found here).  

This is how you reach us  

If you have any questions or concerns about the use of your personal data, you can contact datenschutz@ getloopia .ch at any time. 

Contrat de traitement des commandes Thingsy AG

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