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  • What can I do if the received product does not match the description?
    If the seller delivered the item incomplete, defective or in a different way than described, please contact us immediately via support@getloopia.ch or in our webshop chat (maximum 14 days after the purchase). Write us how the product you received differs from the description and we will find a solution together. It is very important to us that you are satisfied with the product you have purchased. Please refrain from returning the product early as long as we have not yet agreed on a solution. If the seller is clearly at fault (undeclared faults or defects), the full amount will be refunded and you can return the product.
  • Do all Loopia products cost relove?
    Loopia shares items for free or for a price. Whether free or at extra cost, the product will be given to the person who orders the product first.
  • How does the communication work?
    All communication is currently carried out via email. For sellers: Sales Mail You will receive an email as soon as a product has been sold by you. This will give you all the information you need to write about the product and where you can hand it in. Please confirm the delivery of the product in this mail using the button. Payout Mail When the buyer has picked up the product, you will receive an email for the payment. Please give us your IBAN number so that we can pay you the amount. You only have to do this once, after that we saved the IBAN number. For buyers: Confirmation of Purchase As soon as you have purchased a product, you will receive a purchase confirmation via email. Mail for pickup When the seller has delivered the product, you will receive an email. There you will also find information on where you can pick it up (address of the seller or at Migros Customer Service) Please confirm in the email that you have picked up the product. This way we can make the payment to the seller. Questions for the seller If you have any questions about a product, feel free to write to us. We will be happy to ask the seller or give you the contact details. Important: If you have any questions or any delays, please contact us via email (support@getloopia .ch).
  • What are the Loopia guidelines?
    Loopia Relove is your neighborhood marketplace for children's and baby products. Just pass on things that no longer suit your child. In this way you extend the life of the products, this saves money and you also protect the environment. Great! The community welcomes everyone who is interested in children's and baby products. In the Loopia Community: Always be kind to othersWe treat each other with kindness and respect. Please treat others as you would like to be treated yourself. Keep your agreements Once you've bought something, pay for it immediately and pick it up within the agreed time. All of our time is valuable! The product price displayed on the platform is non-negotiable. You as the seller determine the price. But you can also give things away for free. If the product you purchased does not match the description, please contact us and we will find a solution. Post only allowed products rule You can sell all kinds of children and baby products. Let yourself be inspired on our website.Not allowed are: Food and perishable goods Illegal trade in weapons, drugs, living beings, etc.
  • Which products can be passed on and sold at Loopia relove?
    We sell second-hand baby and children's items for 0-12 year olds and parents-to-be. This includes clothing, toys, items for care and nutrition, as well as furniture and items for transportation. Excludes food, health products and medicines.
  • What is Loopia relove?
    Loopia relove is the local and digital second-hand shop for baby and children's items around Limmatplatz. Our goal is that products can be sold and bought in the neighborhood without much additional effort. Cheap: Babies and children grow out of their clothes quickly, so new ones are needed quickly. The same applies to games, furniture and means of transport. Second-hand products are the cheap alternative to buying new. More convenient: Loopia relove simplifies the transfer of products and works together with Migros for this. You can buy baby and children's items via our marketplace and simply pick them up at Migros Limmatplatz. Larger products can be picked up from the seller. More environmentally friendly: Use products longer and buy fewer new things, that's second-hand. With our local solution, we also save you long journeys or parcel shipping for the handover. Articles for babies and children can easily be handed in and picked up the next time you go shopping at Migros on foot, by public transport or by bike.
  • Can everyone buy relove products from Loopia?
    In principle, anyone over the age of 18 can buy an item from Loopia relove. However, since we do not ship items, but only offer them for collection at Migros Limmatplatz in Zurich or from the person who sells the product, it is definitely an advantage if you live nearby.
  • How can I contact Loopia?
    You can easily contact us via support@getloopia.ch or via this contact form.
  • Can I also sell my products through Loopia?
    Of course, you can here send us the details of your product and we can put it on the shop. As soon as it has been sold, we will contact you regarding the money and the handover. Soon we will also provide you with your own access to the Loopia marketplace.
  • How can I buy a product?
    Choose a specific item and click on order. You only have to provide your email address so that we can contact you for the purchase and handover process. If the product has cost you can transfer the amount to us via Twint or pay in cash.
  • How do I have to pack the product to hand it over to Migros?
    You can pack the product either in a sack or in a cardboard box. Here's how: Please note: Only small products can be deposited at Migros. Max. 80x50x50cm, 20kg. Your product is too big? Get in touch with us.
  • How does the handover work?
    As soon as you have ordered a product, the salesperson will be asked to deliver the product to Migros Limmatplatz. As soon as the product is at Migros customer service, we will inform you. Now you have 5 days to pick up the product. Important: Please bring an ID with you for identification. If the product is too big, it can be picked up at the seller's place of residence. We will send you the address for this.
  • How does the payment work?
    As soon as you have ordered a product, we will send you the payment instructions via email. You can pay at Loopia via Apple Pay, Google Pay or credit card.
  • Is Loopia free?
    Yes, Loopia is free to use for all users.
  • What advantages do I have if I record my products on Loopia?
    ✔️ All products in one place You can find all your products in the Loopia app in the future! Simply scan products and they are digitally organized for a perfect overview. ✔️ No more filling drawers with warranty documents Whether receipts or email attachments, you can use Loopia as a guarantee app and easily save all your receipts. With one click you know whether you still have a guarantee for a certain product and where you bought it. ✔️ The most important information at a glance Do you now have the KitchenAid M175 or KitchenAid M3311? And do you need a replacement LaserJet Pro or LaserJet Enterprise printer? With Loopia there are no more guessing games, you always know which devices you own. ✔️ This is just the beginning! Step by step we expand our services for you and your products. Repair, resell, share and much more. Loopia becomes the all-in-one solution for all your devices. In this way, we not only make handling your products easier, but also more sustainable - in the spirit of the circular economy. Bring your products into the Loopia app and revolutionize the handling of our consumer goods with us
  • Where is my data stored?
    Your data is stored at AWS in accordance with the highest data protection standards. The servers are located in Germany, which has one of the most restrictive data protection laws. You can find more about this in our Privacy Policy.
  • What do I do if the app has technical problems?
    A simple but often effective suggestion: close the app and start it again. It does not work? Then uninstall and reinstall the app. If none of this helps, get in touch with us! We will help you via support@getloopia.ch gladly further.
  • How do I add new products to my wallet?
    We offer you three options: Scan function Scan your product with the Loopia app. Once the product has been recognized, you can select the specific device from the suggestions. This function is currently available for all your electronic devices and is constantly being expanded. Text Search You can also easily add your products via text search. Here, too, electronic devices in particular can be found at the beginning. Add manually If the image and text search in our database does not return any hits, you can add the product manually.
  • What is Loopia?
    Loopia is the app for all your products. With the app we enable you to easily manage your products and offer you services in the future that will extend and intensify the useful life. With today's functionality, you can store all your devices in the app. For electronic devices we offer you the product scan or the text search. We will expand this function for other product categories. You can already add other products manually. If a device is saved in the app, you can add the warranty certificate and the most important information. For your products we will add services step by step. Great services are already being developed with our partners for this year – stay tuned!
  • Is a digital warranty receipt just as valid as a paper warranty receipt?
    Yes, there is no formal requirement for receipts under Swiss law. So you can store and show your warranty receipts digitally and throw all those annoying receipts in the bin. In this article you will find more information about it.
  • How do I create an account on Loopia?
    You can log in with your email address or conveniently with your Apple or Google account.
  • What else can I expect from Loopia?
    We have great ideas and are far from there! Step by step, we are developing Loopia further and adding to our services. Repair, resell, share and much more. With Loopia we develop the all-in-one solution for your products. If you want to be kept up to date about our latest projects, follow us on our social media channels and subscribe to our newsletter!
  • How does Loopia contribute to the environment?
    The manufacture of products is energy and raw material intensive. Around 60% of the total environmental impact of the Swiss electrical appliance trade occurs in the supply chain, i.e. in production, transport and disposal. The remaining 40% falls on the usage phase. With smartphones, the situation is even more extreme: 98% of the environmental impact is caused by production and disposal. It is therefore crucial that we use our electrical appliances and other products for as long as possible. With Loopia, we are creating a more sustainable world in which fewer new things are consumed and existing things are valued more. Devices should not be seen as disposable products, but as durable goods that can be repaired, shared, resold and recycled. In this way, we are all making a contribution towards the circular economy, in which product and raw material cycles are closed as far as possible.
  • How do I install the app?
    If you have an Apple smartphone, you can simply download the Loopia app from the App Store. Android users can find the beta app in the Play Store. The Loopia app will be released for Android in fall 2022. As soon as the app is available, we will be happy to inform you about it! Simply register on our Android waiting list.
  • I can't sign in with my Google account.
    To log in with your Google account, a pop-up will open in which you can enter your account information. Make sure your browser allows pop-ups. To do this, you must either adjust the settings of your browser or, if you use a pop-up blocker, deactivate it for using Loopia.
  • What products can I add in Loopia?
    Loopia has space for all your products. At the beginning you will mainly find electronic devices using the scan function and text search. However, we are gradually expanding our database with other products such as sports or travel items. If you already want to save other products as electrical appliances, you can simply add them manually.
  • Kann ich meine Produkte auch über Loopia verkaufen?
    Na klar, du kannst uns hier die Angaben zu deinem Produkt zusenden und wir stellen es auf den Shop. Sobald es verkauft wurde, melden wir uns bei dir bzgl. dem Geld und der Übergabe. Bald werden wir dir auch einen eigenen Zugang zum Loopia Marktplatz zur Verfügung stellen.
  • Wie funktioniert die Übergabe?
    Sobald du ein Produkt bestellt hast, wird die Verkäuferin oder der Verkäufer dazu aufgefordert, das Produkt beim Migros Limmatplatz abzugeben. Sobald das Produkt beim Kundendienst der Migros ist, informieren wir dich. Nun hast du 5 Tage Zeit, um das Produkt abzuholen. Wichtig: Bitte bringe einen Ausweis zur Identifikation mit. Falls das Produkt zu gross ist, kann es am Wohnort der Verkäufer*in abgeholt werden. Dafür senden wir dir die Adresse zu.
  • Wie kann ich Loopia kontaktieren?
    Du kannst uns ganz einfach via support@getloopia.ch oder über dieses Kontaktformular erreichen.
  • Wie funktioniert die Zahlung?
    Sobald du ein Produkt bestellt hast, schicken wir dir die Zahlungshinweise via Mail. Du kannst bei Loopia via Apple Pay, Google Pay oder Kreditkarte bezahlen.
  • Können alle Personen bei Loopia relove Produkte kaufen?
    Grundsätzlich dürfen alle Personen über 18 Jahre bei Loopia relove einen Artikel kaufen. Da wir aber Artikel nicht versenden, sondern nur beim Migros Limmatplatz in Zürich oder bei der Person die das Produkt verkauft zur Abholung anbieten, ist es sicher von Vorteil, wenn du in der Nähe wohnst.
  • What products can be shared and sold on Loopia relove?
    You can sell second-hand baby and children's items for 0 to 12 year olds and parents-to-be on the Loopia app. This includes clothing, toys, items for care and nutrition, as well as furniture and items for transportation. Excludes food, health products and medicines.
  • Was kann ich tun, wenn das erhaltene Produkt nicht der Beschreibung entspricht?
    Hat die/der Verkäufer*in den Artikel unvollständig, mangelhaft oder anders als beschrieben geliefert, melde dich bitte umgehend bei uns via support@getloopia.ch oder unseren Webshop-Chat (max. 14 Tage nach Kauf). Schreib uns wie das erhaltene Produkt von der Beschreibung abweicht und wir werden zusammen eine Lösung finden. Uns ist es ein grosses Anliegen, dass du mit dem gekauften Produkt zufrieden bist. Bitte verzichte darauf das Produkt frühzeitig zurückzugeben, solange wir noch keine Lösung vereinbart haben. Wenn die/der Verkäufer*in eindeutig die Schuld trägt (nicht deklarierte Mängel oder Defekte) wird der vollständige Betrag zurückerstattet und du kannst das Produkt zurückgeben.
  • Wie kann ich ein Produkt kaufen?
    Wähle einen bestimmten Artikel aus und klicke auf bestellen. Du musst nur deine Mailadresse angeben, sodass wir dich für den Kauf- und Übergabeprozess kontaktieren können. Falls das Produkt gekostet hat, kannst du uns den Betrag via Twint überweisen oder bar bezahlen.
  • Kosten alle Produkte bei Loopia relove?
    Über Loopia werden Artikel kostenlos oder gegen einen Preis weitergegeben. Ob kostenlos oder gegen Aufpreis, das Produkt wird an die Person weitergeben, welche das Produkt als erstes bestellt.
  • What is Loopia relove?
    Loopia relove is the local and digital second-hand shop for baby and children's items around the Limmatplatz. Our goal is, that products can be sold and bought in your neighborhood without much additional effort. Cheaper: Babies and children grow out of their clothes quickly, so new ones are needed quickly. The same applies to games, furniture and means of transport. Second-hand products are the more favorable alternative to buying new things. More convenient: Loopia relove simplifies the transfer of products and works together with Migros for this. You can buy baby and children's items via our marketplace and simply pick them up at Migros Limmatplatz. Larger products can be picked up from the seller. More environmentally friendly: Use products longer and buy fewer new things, that's what we call second-hand. With our local solution, we also save you long journeys or parcel shipping in the handover process. Articles for babies and children can easily be handed over and picked up, the next time you go shopping at Migros if your on foot or by bike.
  • Will the app also be available for Android in the future?
    The app is currently available for iOS. In autumn 2022, Android users will also be able to enjoy the Loopia app. Join our Android waiting list and we'll let you know when the app is ready for Android. Our waiting list
  • What else can I expect from Loopia?
    We have big ideas and are still a long way from reaching our goal! Step by step, we are developing Loopia further and adding to our services. Repairing, reselling, sharing and much more. With Loopia, we are developing an all-in-one solution for your products. If you want to be kept up to date about our latest projects, follow us on our social media channels and subscribe to our newsletter! (left)
  • Is Loopia free of charge?
    Yes, the use of Loopia is free of charge for all users.
  • What products can I add in Loopia?
    Loopia has space for all your products. At the beginning, you will mainly find electrical appliances via the scan function and text search. However, we will gradually add more products to our database, such as sports and travel items. If you already want to save other products as electrical appliances, you can simply add them manually.
  • How does Loopia contribute to the environment?
    The manufacture of products is energy and raw material intensive. Around 60% of the total environmental impact of the Swiss electrical appliance trade occurs in the supply chain, i.e. in manufacturing, transport and disposal. The remaining 40% is caused by the use phase. In the case of smartphones, the situation is even more extreme: 98% of the environmental impact is caused by production and disposal. It is therefore essential that we use our electrical appliances and other products for as long as possible. With Loopia, we are creating a more sustainable world in which less new things are consumed and existing things are valued more. Appliances should not be seen as disposable products, but as durable consumer goods that can be repaired, shared, resold and recycled. In this way, we all contribute to a circular economy in which product and raw material cycles are closed as far as possible.
  • What is Loopia?
    Loopia is the app for all your products. Through the app, we enable you to easily manage your products and offer you future services that extend and intensify their useful life. With today's functionality, you can save all your appliances in the app. For electrical appliances, we offer you the product scan or the text search. We will expand this function for other product categories. You can already add other products manually. If a device is saved in the app, you can add the warranty certificate and the most important information. For your products, we will add services step by step. For this year, great services are already in development with our partners - stay tuned!
  • What are the advantages of registering my products on Loopia?
    ✔️ All products in one placeIn future, you'll find all your products in the Loopia app! Simply scan products and they are digitally organized for the perfect overview.✔️ No more filling drawers with warranty documents Whether it's a receipt or an email attachment, you can use Loopia as a warranty app and easily save all your receipts. With one click you know whether you still have warranty for a certain product and where you bought it.✔️ The most important information at a glanceDo you now have the KitchenAid M175 or KitchenAid M3311? And do you need a replacement LaserJet Pro or LaserJet Enterprise printer? With Loopia there are no more guessing games, you always know which appliances you own.✔️ This is just the beginning! Step by step, we are adding services for you and your products. Repair, resell, share and much more. Loopia becomes an all-in-one solution for all your devices. In this way, we not only make it easier to deal with your products, but also more sustainable - in the spirit of the circular economy. Bring your products into the Loopia app and revolutionize the way we deal with our consumer goods together with us!
  • Is a digital warranty document as valid as a paper warranty document?
    Yes, there is no formal requirement for receipts in Swiss law. So you can keep and show your warranty receipts digitally and throw all those annoying receipt slips in the bin. You can find more information about this under the following link. To the contribution (german only)
  • How do I create an account on Loopia?
    You can sign in with your email address or conveniently with your Apple or Google account.
  • How do I add new products to my Wallet?
    We offer you three options: Scan function Scan your product with the Loopia app. Once the product is recognized, you can select the specific appliance from the suggestions. This function is currently available for all your electrical appliances and is constantly being expanded. Text search You can also simply add your products via the text search. Here, too, mainly electrical appliances can be found at the beginning. Add manually If the image and text search in our database does not give you a hit, you can add the product manually.
  • How do I install the app?
    If you have an Apple smartphone, you can easily download the Loopia app from the app store. Android users can find the beta app in the Play Store. The Loopia app will be released for Android in autumn 2022. As soon as the app is available, we'll be happy to let you know! Just sign up for our Android waiting list.
  • I can't log in with my Google Account.
    To sign in with your Google account, a pop-up will open in which you can enter your account details. Make sure that your browser allows pop-ups. To do this, either adjust the settings of your browser or, if you use a pop-up blocker, deactivate it for the use of Loopia.
  • What do I do if the app has technical problems?
    A simple but often effective suggestion: Close the app and restart it again. Doesn't work? Then uninstall the app and install it again. If none of this helps, get in touch with us! We'll be happy to help you at support@getloopia.ch.
  • Where is my data stored?
    Your data is stored on AWS in accordance with the highest data protection standards. The servers are located in Germany, which has one of the most restrictive data protection laws. You can find out more about this in our privacy policy.
  • Why should we work with Loopia? We can build this ourselves.
    The construction and operation of such a solution is complex and requires a lot of resources. On the other hand, you have to set up service partners and invest in marketing. All this costs you a lot of money and time. In addition, the benefit for consumers is much smaller if all retailers offer their own solution. Loopia is the first platform for circular economy in the use phase of products. You benefit from a product that is being rapidly further developed by an experienced team. Loopia maintains close partnerships for the holistic approach of the solution.
  • What is the implementation effort?
    Your implementation effort is limited to connecting the myAccount component of your shop to Loopia and depends on the API of your shop system. Please contact us for further information. Arrange a demo< /u>
  • What is Circularity as a Service (CaaS)?
    Circularity as a Service, or CaaS for short, is the circular economy software solution for retail. Retailers can connect Loopia to their shop system and thus take the step into the circular economy within a short time. With Loopia, your customers benefit from a comprehensive range of after-sales services without having to set them up yourself, "as a service".
  • Can I also offer my own services via Loopia?
    If you provide services for consumer goods yourself, you can use Loopia to make them available to a wider audience and boost their sales. If you don't offer any services, you can use Loopia's existing services and partners. You earn when your customers buy such services through Loopia.
  • What services is Loopia about?
    Loopia will offer its users the following services for consumer goods such as electrical appliances, sporting goods, children's items and furniture Give away and resell products Share and rent products Repairs and maintenance Buy spare parts and accessories Recycle products Information about the products - keyword: digital product pass With these services, you help your customers to extend and intensify their useful life and thus close the inner cycles.
  • Extending the useful life of products reduces our sales - why should we work with Loopia?
    It is true that by increasing the useful life, fewer products are sold. The change is in full swing: politicians in Switzerland and Europe are working intensively on the transformation of the linear into a circular economic system. Buying second-hand products, repairing and sharing consumer goods will become standard in the future. As a retailer, you have two options: 1. wait until the change has caught up with your company or 2. anticipate the change and use the resulting opportunities. The recycling economy offers retailers the opportunity to score points with customers with a comprehensive range of services in the use phase of the products and thus to differentiate themselves from the competition. With Loopia you can set up a circular service offer in a short time and with little effort. Your customers benefit from a top customer experience with easy and digital access to these after-sales services. By working with Loopia, you not only increase customer loyalty, but also create a new source of revenue. Best of all: You make an important contribution to achieving Net Zero and a sustainable society.
  • Do we have to share our customer data with Loopia?
    So that your customers can benefit from the platform, a connection to myAccount is required. If a customer decides to use Loopia, she must initially agree that the purchases may be transferred to the Loopia app. The transfer only takes place with the explicit consent of your customer.
  • How much will the solution cost me?
    We charge a license fee for the operation and further development of the solution as well as the marketing opportunities. Please contact us for more information. Arrange a demo< /u>
  • Circular economy, inner loops, Scope 3 emissions... I only understand Bahnhof.
    We have an explanation of the circular economy and the inner loops for you in the following blog -Article summarised. You can find more information about scope 3 emissions and their impact on trading in the following Blog Article.
  • What are my advantages if Loopia works with many dealers?
    The first retailers benefit from a first mover effect and can play a pioneering role in the circular economy. But the advantages are more far-reaching: you can use Loopia to open up new sources of revenue, make a major contribution to the sustainable use of products and market this inside and outside the app. The more retailers that are on board, the easier it is for consumers to deal with products. With little effort, you have all products in one digital place and benefit from a comprehensive range of after-sales services.
  • What is a guarantee certificate?
    With the guarantee certificate, you can claim the guarantee from the retailer where you bought the product. Most dealers use the purchase receipt as a guarantee certificate. By the way, the law does not provide for any form of guarantee certificate and you can also show digital proof, e.g. a photo. You can find more information about this in this post.
  • Is there a new guarantee after a guarantee case?
    If you have to replace your product due to a warranty claim, a new warranty starts again. Because the dealer or seller recognizes the defect of the first product. The new product therefore has the two-year guarantee again. The same also applies to spare parts. These parts in turn receive a two-year statutory guarantee.
  • What rights do I have in the event of a warranty claim?
    If you report a defect or defect to your retailer within the warranty period, you have the right to have the goods repaired or replaced. According to the law, you could also demand the money back or insist on a purchase price reduction, but in most cases this is excluded by the seller in his general terms and conditions.
  • Is there a guarantee from the dealer or manufacturer?
    In Switzerland, there are two different guarantees: the dealer's or seller's guarantee and the manufacturer's guarantee. Dealer Warranty: In Switzerland, the dealer or seller is obliged to offer a two-year guarantee on a product sold. In this way, the retailer gives the customer a two-year guarantee that their product will not have any defects. The dealer is thus obliged to fulfill the guarantee obligation and cannot only refer to the manufacturer. An exclusion from the guarantee is only permissible if this has been contractually clarified. Manufacturer's Warranty: In contrast to the dealer guarantee, the manufacturer guarantee is not regulated by law. For this reason, the manufacturer can freely determine the scope and duration of the guarantee. The scope can be a repair or spare parts and the duration ranges from one to five years. It is important that the manufacturer's and retailer's guarantees are not mutually exclusive, but can exist alongside one another. So it may be worth checking both guarantees. Sometimes the manufacturer's guarantee is longer than the dealer's two years.
  • How can I submit a warranty claim?
    Unfortunately, this is retailer-specific and varies greatly. Certain retailers offer you a very convenient process, others refer you to the manufacturer's service point or you have to hand in the product in person at the store. Visit our Warranty Guide $Link to see the process at your favorite retailers.
  • How long is the guarantee period?
    In Switzerland, there is a general warranty period of two years for defects in products. A defect must be reported immediately. If the product is installed in an immovable structure (e.g. a house), 5 years even apply. The seller may not shorten this period. However, he can exclude the guarantee if he draws your attention to this before concluding the contract. You can find more about this in OR 210 para. 1.
  • Is an extended warranty worth it?
    After the legal guarantee period of 2 years, consumers can consider extending the guarantee for an electrical device or other products. The following points can help you decide: Service: Depending on the provider, there are very different services for a warranty extension. Some simply extend the warranty period, while others also offer additional services such as repairs. Think about which services you would like to have and look at the scope of services of the guarantee offers. Price: Warranty extensions can also differ greatly in price. Therefore, compare the prices of the different providers. Time: You will often be asked to extend the warranty when you buy a new one. It is best to check whether there is an option to only take out the extended warranty at the end of the statutory warranty period. And make sure that no automatic renewal is signed. Device type: Think about which device you would like to pay for an extended warranty. In the case of expensive large devices where a repair can be very expensive, the extension can quickly pay off. With other products, a guarantee is perhaps less worthwhile. Check your household contents insurance: Before you extend it, also briefly check your household contents insurance. Some claims are already covered by these.
  • What role would Loopia want to play in warranty processing?
    Loopia aims to make the warranty process as easy as possible. For customers as well as for the dealer. From reporting the warranty claim to processing the product handover, we want to digitize everything and offer it with just a few clicks. We are already working on the solution and are in talks with dealers. We will soon be able to offer a great solution for the first dealers. In the meantime, all products and their warranty cards can already be found in the Loopia App< /a> are managed.
  • For which retailers does Loopia already find the right information for warranty processing?
    Loopia will find the right guarantee information for you for the best-known Swiss e-commerce retailers and specialist retailers. We provide warranty information for: Brack.ch Coop Construction and Hobby Digitec Do it + Garden Migros Foot Galaxus M Electronics Mobile zone STEG PC Sunrise Swisscom Tchibo and many more 😊
  • What is a guarantee?
    The guarantee for products is referred to in law as a "warranty for defects in the purchased item" and is OR 197 ff regulated. If you report a defect or defect to your retailer within the warranty period, you have the right to have the goods repaired or replaced. According to the law, you could also demand the money back or insist on a reduction in the purchase price, but in most cases this is excluded by the seller in his general terms and conditions. Repairing the product makes the most sense from an ecological point of view. Tips Especially with high-priced purchases, it is worth spending a little more at the time of purchase in order to receive good service afterwards. If the dealer does not regulate anything, the regulations described in the law apply.
  • For which products does Loopia want to simplify the warranty process?
    Loopia is the app for all your Household products - from food processors to stand-up paddle boards to strollers - everything has its place in Loopia. That's why we're also in talks with various specialist retailers to simplify their guarantee processes for you as a customer.
  • Why should I borrow products from others?
    You save money, CO2 and resources for new products. Save space in your home because you don't have to own everything. Try something new without having to spend money directly.
  • Why should I lend products to others?
    Be part of a community and meet people with similar interests. Give others joy with products that you also enjoy. Do something against consumerism and the throwaway society.
  • What if I don't get my item back?
    Check with the person you borrowed the product from. If you don't get an answer, you can contact us via flurhaus@getloopia.ch.< /p>
  • How do I get my borrowed product back?
    Agree on a time and date for returning the item before you rent it.
  • Do I have to provide instructions for use for the product?
    No, but for certain products (e.g. those that are difficult to use), instructions may be useful. If you don't have an instruction manual, you can use this link to help.
  • How can I add one of my products to the Loopia App for loan?
  • What if I break or lose a rented product?
    The person who damages the product during the rental period must pay for the repair or new purchase. Before you pay for the damage, you can check with your liability insurance whether it covers the damage in whole or in part. Liability insurance covers the costs incurred in connection with damage to third parties. You can find more information here or directly with your own insurance company.
  • What products can I borrow?
    Basically, you can borrow any non-food items you want. In the different categories you will see a wide range of products. We have listed some examples of products in the respective categories here.
  • Who has access to the Loopia rental platform?
    Currently, only people in the hallway who have received the access code from a Loopia employee have access. In a next step, we will expand the range and make the Loopia app available to the remaining Freilager residents.
  • Who is to blame if someone gets injured while using my product?
    Please check that the items are safe to use and advise the borrower to do the same. Ultimately, use an item at your own risk.
  • What if I don't want to loan a product to a specific person?
    Then you don't have to. Only lend items to people you feel comfortable with. If you only want to lend products to people in your immediate vicinity, you can check the person's profile to see exactly where they live.
  • How can I borrow a product from someone?
    By the way: To make the contact request even easier, we are currently working on a chat function within the app.
  • What if the product was already broken when picked up?
    Once you have received a product, it is best to check it for any defects and ask the owner about any existing damage. Take a photo of this existing damage right away so that you can prove that these defects were present before you used it. If the product is so broken that you can no longer use it, contact the owner and return the product.
  • What if my item is returned broken/parts missing/in poor condition?
    You may ask the person you loaned the product to to repair or replace the item at his or her expense. Check the product for possible defects immediately after returning it and contact the person as soon as possible.

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